DraftWise announces promotion of Will Seaton to Chief Customer Officer

May 8, 2024

DraftWise, an AI-powered contract and negotiation platform, today announced Will Seaton's appointment to Chief Customer Officer. 

After securing a $20M Series A funding round led by Index Ventures earlier this year, DraftWise is introducing the Chief Customer Officer role to ensure that the customer's voice remains the north star as the company launches new products, enters new markets, and scales to meet the quickly growing demand for DraftWise’s offerings.

“Will exemplifies the true spirit of customer empathy and commitment. His genuine understanding of our users' needs and relentless pursuit to help them achieve their goals set a new standard of service excellence.” shared DraftWise co-founder and CEO, James Ding. “When we decided to bring the customer voice to the C-suite bench, Will’s track record of exceptional leadership and deep commitment to the DraftWise mission made him a clear choice for the role.”

Will Seaton, who previously served as Vice President of Product and Customer Success, joined DraftWise as the first non-engineering employee in early 2021, working with the founders on early product development and helping to sign the company’s first customers (all of whom remain customers today). Seaton is a graduate of Stanford University and Harvard University, where he studied data science and natural language models. Before joining DraftWise, he led a global commercial team of more than thirty people at Palantir Technologies Inc., where he was responsible for managing enterprise software development and implementation for domestic and international clients in transportation, manufacturing, cybersecurity, financial institutions, and public-private data-sharing partnerships.

DraftWise is recognized as an essential asset by top law firms, which include Vault 10, AM Law 100, Magic Circle, and Seven Sisters firms in North America, Europe, and Australia, with customers hailing it as a mission-critical tool that elevates every part of the contract and negotiation process.

About DraftWise 

DraftWise is on a mission to transform the legal industry by harnessing the power of AI. With AI-powered drafting and negotiation software, DraftWise arms lawyers with data-driven intelligence that drastically improves the complete contract workflow, from first draft to client win. 

A global team with headquarters in New York City, DraftWise’s customers include leading firms across North America, Europe, and Australia, including Orrick, Gunderson Dettmer LLP, Herrington & Sutcliffe LLP, Katten Muchin Rosenman LLP, Womble Bond Dickinson (US) LLP, and Mishcon de Reya LLP, and other Vault 10, AM Law 100, Magic Circle, and Seven Sisters ranked firms.

Company Contact
Sarah Schultz
Head of Marketing, DraftWise

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